Frequently Asked Questions (FAQ)
WHAT IS THE APPLICANT ID? Your Applicant ID is in the email notification that you received from America's Charities, it is made up of A0000000 (7 digits following 'A' 8 characters in total) - Form Number (3 digits) - Application number (1-4 digits), and example of an Applicant ID is ‘A1234567-123-1234’
WHAT IF I DON'T PUT THE EXACT NAME THAT IS ON THE BANK ACCOUNT IN THE FORM? In many countries, a bank will not accept a wire transfer if the name on the wire instructions does not exactly match the name on the bank account in which the money is to be deposited.
WHAT IS A BANK CODE? A Bank Code is a code assigned by a Central Bank, a Bank Supervisory Body or a Bankers Association in a country assigned to all its licensed member banks. The rules vary to great extent between the countries. Also the name of such a code varies.
The bank code typically appears on the bottom of negotiable instruments such as checks identifying the financial institution on which it was drawn. Please confirm the Bank Code with your bank before entering it on the form. An example of where to find the bank code is:
WHAT IS AN IBAN? IBAN is used in some countries for international payments to identify a specific individual bank account. Please check with you bank to find or confirm your IBAN.
WHAT IS A SWIFT CODE? SWIFT is used to identify a specific bank when sending an international payment. It is very important that you confirm the SWIFT code with your bank before entering it on the form.
WHO CAN I CONTACT FOR ASSISTANCE? If you have difficulty using the on-line form, please send an email to our support team using VendorManagement@convera.com.
HOW CAN I ENSURE THAT I RECEIVE THE PAYMENT SUCCESSFULLY? In order to avoid any delays with your payment, please make sure that you complete all of the fields in the form accurately. We strongly recommend that you confirm your bank account details with your bank, before submitting the form.
WHAT IF I ENTER INCORRECT INFORMATION? Please reach out America's Charities at eaf@charities.org. If we find that incorrect information has been entered, a member of the ePay Support Team will contact you and ask for the correct information, which may slow down your receiving the funds.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PAYMENT? After you have successfully completed the form "International Bank Account Information Form", your information is sent to America's Charities to initiate the payment. You will receive an email notifying a payment has been sent.
DO I GET A NOTIFICATION WHEN THE PAYMENT IN INITIATED? Yes, a system generated Payment Confirmation is sent to your email address.
WHO DO I CONTACT IF I RECEIVED A PAYMENT CONFIRMATION BUT I HAVEN'T RECEIVED MY PAYMENT? It can take 3-5 business days for the payment to be applied to your bank account. If you do not see the funds in your bank account after 5 business days, please contact our support team at VendorManagement@convera.com.
WHO DO I CONTACT IF THERE IS AN ISSUE WITH THE AMOUNT RECEIVED? If the amount in your bank account does not match the amount on your payment confirmation email, please contact the ePay Support Team at VendorManagement@convera.com.
HOW DO I UPDATE MY BANKING DETAILS? You will need to complete a new "International Bank Account Information Form " form.
HOW CAN I CONTACT America's Charities? Please email America's Charities at eaf@charities.org. Please include your Name and [XYZ] ID in your email.